NEW ZEALAND VISA CONTACT CENTER

Hours of Operation

English-speaking customer service agents are ready to assist you 12 p.m. to 8 p.m. New Zealand Time (NZT) Monday through Friday. Callers from the United States can reach the call center between 6 p.m. and 2 a.m. Sunday through Thursday, and between 12 midnight and 2 a.m on Friday, Eastern Standard Time (EST).  The call center is closed for U.S., and NEW ZEALAND VISA CONTACT CENTER holidays observed in Auckland.

• Live Chat: Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To chat with a customer service representative, please click on the “LIVE CHAT” button below, enter your information as required and press the chat icon. The session will be secure and encrypted. To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

LIVE CHAT

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, email or chat.

Telephone: Please contact a customer service representative using one of these telephone numbers:

• In New Zealand, call +64 988 75 999.
• From the United States, call + 1 703 520 2231.
• Click to Talk: You can talk to us directly through your browser from any device. This service is free of charge and utilizes internet connection. The session is encrypted and secure. Please make sure you are using Chrome, Firefox, Safari or Opera as a browser. To begin, click on the “Click to Talk” button below, enter your information as required and press the phone icon. Please make sure the audio features on your device are enabled or share permission if asked for: microphone and speaker.
  The functionality of the widget was NEW ZEALAND VISA FOR VISA WAIVER intentionally restricted to messaging and to audio connections only. Your communication will be secure and none of your data will be stored. It’s deleted the very moment you close your browser. Your webcam is never accessed! To facilitate the provision of our services, we use session cookies. By using this service, you are agreeing to it.

CLICK TO TALK

Email: To reach a customer service representative via email, please write to support-newzealand@ustraveldocs.com.

Warning: Agents will not instruct you to pay your MRV fee over the phone; we strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee.

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.